Field Service Engineer

Description

The ideal candidate lives in or around Oklahoma City, OK Position Summary Provide on-site field technical services that exceed customer expectations for responsiveness, delivered at a level of quality and value that results in customer satisfaction, loyalty & retention. The role of Field Service Engineer is to manage all field service operations within an assigned field service territory. Essential Duties & Responsibilities ? Drive to customer locations on a daily basis ? Provide product testing & investigation and repair of devices at customer location ? Electromechanical device installation for field-serviceable equipment ? MedNet support ? MedNet device configurations ? Install MedNet drug libraries as needed ? Provide customer Technical In-Service training ? Register Oracle Service Requests via laptop ? Implement hardware & software device updates via technical field projects ? Provide billable (i.e. non-warranty) field repair services ? Utilize the Field Service Basic Operating Procedures ? Management of Test Equipment ? Maintain inventory of field spare parts ? Proper expensing of all travel costs ? Must understand wireless connectivity at the configuration level and be familiar with basic troubleshooting methods including wireless encryption Knowledge, Skills & Qualifications ? Strong cGMP, process and product knowledge ? Excellent verbal and written communication skills ? Experience with programmable medical devices and software based medical systems Education and Experience ? High School diploma or GED equivalent; Associate degree in a technical discipline, or equivalent experience ? Minimum of 3 years of experience in a technical vocation. Healthcare background preferred Minimum Qualifications ? Must be at least 18 years of age Travel/Vehicle/Credit Requirements ? Travel approximately 35%, typically within 2 - 3 hours driving time. Occasional need for overnight travel ? Ability to use commercial air travel when necessary ? Must be able to travel on short notice ? Valid driver?s license ? Must own reliable vehicle with sufficient capacity to transport repair tools and equipment to customer site ? Must be eligible for the corporate credit card ? Ability to work overtime as needed Physical Requirements and Work Environment ? Must be willing to work in a hospital environment, typically a Biomed work area ? Must have high level of hand-eye coordination and manual dexterity to work with electro-mechanical medical devices ? Must be able to lift 30-40 lbs ? Prolonged standing when installing, repairing or upgrading devices ICU Medical is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. This role is based remotely; the incumbent may be remote in any state other than Colorado; California; Connecticut; Montana, Maine or New York. Title: Field Service Engineer - Oklahoma City, OK - Remote Location: OK-Oklahoma City Requisition ID: 24300010 Other Locations: US-Oklahoma